Your privacy is our priority at kastil89. This Privacy Policy clearly explains how we collect, use, store and protect your personal information every time you use our platform. We have written it in plain language — free of confusing legal jargon — because we believe every Malaysian player has the right to know exactly what happens with their data.
kastil89 complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. We never sell your personal information to any third party for commercial purposes. Your data belongs to you — we only use it to provide you with a better service.
Six core principles that govern how Kastil89 handles the personal information of Malaysian players
When you register an account at kastil89, you are entrusting us with highly personal information — your name, phone number, banking details and financial transaction records. We understand the weight of that trust, and we do not take it lightly.
In today's Malaysian landscape, where digital fraud and data breaches are increasingly common, players deserve to know exactly who holds their data and what is being done with it. That is why kastil89 writing this Privacy Policy in plain Bahasa Malaysia — not in legal language that only lawyers can understand.
We also want you to know that privacy is not just a document to us. It is part of how we operate every day — from how we train our staff and select our technology partners, to how we design our payment systems. Every technical and business decision we make takes into account its impact on player privacy. kastil89.
Kastil89 collects your personal information through several different means depending on how you interact with our platform. Below are the categories of data we collect:
A) Information You Provide Directly
This is the information you provide when registering a Kastil89 account, during the identity verification process, or when applying for specific services.
B) Automatically Collected Information
C) Transaction & Betting Information
Security Reminder: kastil89 never stores full credit or debit card numbers. All sensitive payment information is handled directly by certified payment providers and is not stored in our systems. This serves as an additional layer of protection for your financial security.
Kastil89 uses the personal information collected for the following purposes. All use is based on service necessity, legal obligation, or consent you have provided:
| Purpose of Use | Data Type | Legal Basis |
|---|---|---|
| Account Management & Identity Verification | Full name, IC number, date of birth, email | Contractual requirement |
| Deposit & withdrawal processing | Payment details, transaction records | Contractual requirement |
| Customer support & dispute resolution | Email, phone number, account history | Legitimate interests |
| Fraud Detection & Security | IP address, login records, transaction history | Legal Obligation |
| Anti-money laundering compliance | Identity, financial records | Legal Obligation |
| Promotional & offer communications | Email, phone number | Your consent |
| Platform improvement & analytics | Usage data, cookies, IP | Legitimate interests |
| Responsible Gaming | Betting history, deposit records | Legal Obligation |
For marketing communications — such as kastil89 promotional offers, new bonuses and sports event updates — we will only contact you if you have given your consent during registration or at any time thereafter. You may withdraw this marketing consent at any time by updating your notification settings in your kastil89 account or by contacting our support team.
kastil89 does not sell, rent or disclose your personal information to third parties for their own marketing purposes. However, there are certain circumstances where we need to share your data with specific parties in order to deliver our services to you:
All third parties we work with are subject to data security assessments and bound by contractual agreements that prohibit them from using your data for any purpose other than those specified by Kastil89.
Kastil89 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration or destruction:
While we take all reasonable steps to protect your data, no system is 100% secure. You also play an important role in keeping your account safe — keep your password confidential, avoid logging in from public devices without taking precautions, and contact Kastil89 support immediately if you suspect any suspicious activity.
The Kastil89 platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our website.
Types of cookies Kastil89 uses:
You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality or your experience on the Kastil89 platform. For more information on managing cookies, refer to your web browser's help guide.
As a registered Kastil89 member, you have the following rights regarding your personal data, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA):
You have the right to request a copy of the personal data Kastil89 holds about you. Access requests can be submitted by email to support@kastil89.best.
If any personal information held about you in kastil89's systems is inaccurate or outdated, you have the right to request a correction through your account settings or via customer support.
You may request the deletion of your personal data, subject to the legal record-keeping obligations binding kastil89 (typically 7 years for financial records).
You have the right to object to the processing of your data for direct marketing purposes. You may opt out of all kastil89 marketing communications at any time.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider if you so choose.
In certain circumstances, you have the right to request that Kastil89 restrict how we process your data while a dispute or complaint is being resolved.
To exercise any of the above rights, contact the Kastil89 privacy team by email at support@kastil89.best by clearly stating your request. We will respond within 14 working days. In some cases, we may need to verify your identity before processing the request.
Kastil89 retains your personal data for as long as is necessary for the purposes stated in this Privacy Policy, or for as long as required under Malaysian law. The following are general guidelines on data retention periods:
When data is no longer needed and there is no legal obligation to retain it, Kastil89 will securely delete or anonymise that data using approved disposal procedures.
The Kastil89 platform is intended for adult players aged 18 and above only. Kastil89 does not knowingly collect or process personal data of individuals under the age of 18.
Child Protection: If Kastil89 discovers that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have registered a Kastil89 account should contact us immediately at support@kastil89.best.
Kastil89 encourages parents and guardians to monitor their children's internet usage and to make use of available parental control tools to prevent access to betting platforms.
Kastil89 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate business reasons.
When we make material changes to this Privacy Policy, we will notify you via:
We encourage you to review this Privacy Policy periodically to stay informed about how Kastil89 protects your information. Your continued use of the Kastil89 platform following the publication of any amendments constitutes your acceptance of the updated terms.
If you have any questions, concerns, or complaints regarding how Kastil89 handles your personal data, we encourage you to contact us directly so we can resolve the matter with you:
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant supervisory authority.
Quick answers to the most frequently asked questions about privacy and data protection at kastil89